Terms & Conditions – Linjer

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Terms & Conditions

Thank you for visiting www.linjer.co. These terms and conditions apply to your use of www.linjer.co and associated sub websites that we own and maintain. We are Linjer Limited (“Linjer”), registered with Business Registration 61718151 in Hong Kong, with registered office at 5/F Dawning House, 145 Connaught Road Central, Sheung Wan, Hong Kong. 

By making a purchase on this website, you agree to these terms and conditions. Linjer may update these terms and conditions from time to time.

For questions, comments, and suggestions, please email hello@linjer.co.

To initiate a return, please email returns@linjer.co.

 

Orders

Orders made on www.linjer.co and sub websites are only for private use and not intended for re-sale. We do our best to maintain accurate stock counts on our website. Linjer reserves the right that products are subject to availability and that items might be out of stock. Linjer shall not be held liable in case of unavailability of products. Linjer reserves the right to cancel orders for any reason, including for suspected violation of these Terms and Conditions.

 

Pricing and Payments

Linjer displays prices in, and accepts payments in various currencies. We securely accept VISA, Mastercard, American Express and PayPal. In some countries, we accept Apple Pay and Google Pay and other payment methods.

 

Shipping

Linjer offers free shipping on orders above varying thresholds. This threshold depends on the country the order is shipped to. Any applicable shipping costs will be added at checkout.

Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions which are out of the control of Linjer.

Current estimated delivery times: 1-2 business days for Hong Kong, 2-7 business days for United States, 2-4 business days for Europe, 5-8 business days for Australia/New Zealand and 2-5 business days in other countries.

Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes

 

Taxes and Duties

Linjer covers taxes and duties. All taxes and duties are included in the final price paid by the Customer.

 

Returns

Customers may return eligible products within 30 days of receiving an order, provided that the items are unused and in original condition, including all original branded packaging. Products marked "Final sale" on the respective product page are not eligible for return.

All returned items must meet the terms of our return policy, or they will be sent back to the Customer at Customer’s expense.

Shipping fees (if applicable) are non-refundable.

Returned goods remain your responsibility during transit and until signed for by Linjer or its’ partner warehouses. 

 

Warranty

Linjer guarantees leather bags against defects in materials and workmanship for the lifetime of the customer. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.

Linjer guarantees watches and jewelry pieces to be free of any manufacturing defect for two years from the date of purchase. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.

 

Privacy Policy

  1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

  1. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@linjer.co

  1. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  1. Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

  1. Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

  1. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  1. Cookies

As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies.

  1. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  1. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Linjer team at hello@linjer.co

 

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