What's the return policy?
What's the return process?
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Partial returns for Buy 1, Get 1 40% Off promotion
When purchasing products that qualify for our Buy 1 Get 1 40% off promotion (BOGO40), the discount will be based on the lowest priced product in an applicable pair. If you choose to return one of the two products included in an applicable pair, that pair will no longer qualify for the BOGO40 promotion and your refund will be reduced with the BOGO40 discount amount.
Example: if your first product included in a qualifying pair is USD$40 and your second product is USD$30, the price you pay would be USD$40 + USD$18 (after 40% discount) = USD$58, and your total discount is USD$12. If only one product is returned, the refund will be the original price of that product reduced by the discount. I.e. If you return the product originally priced USD$30, your refund will be USD$30 - USD$12 = USD$18. If you return the product originally priced USD$40, your refund will be USD$40 - USD$12 = USD$28.
If you return both products, your refund will be USD$58.
What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.
To initiate a return, please click here.