[Popup] Full Return Policy
Linjer Return Policy
What's the return policy?
If you're not happy for any reason, you may return eligible Linjer items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. Customized products and products marked "Final sale" on the respective product page are not eligible for return.
We are offering an extended holiday return period for orders placed between November 1 and December 15, 2022-- for these orders, you will have until January 16, 2023 to initiate a return (rather than the normal 30-day window).
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
Shipping fees are not refundable.
What's the return process?
United States / United Kingdom / Hong Kong / Canada / Sweden / Germany / Netherlands / France / Italy / Spain
We are pleased to offer two return options:
1) Ship your return parcel (at your cost) to a designated address in your country.
2) We create a return label for you to use for the return shipment. A flat rate of $15 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping and handling.
Elsewhere -- Return parcels must be sent to specific addresses depending on where you are shipping from:
- Slough, England (if you're in Europe and not in a "simple returns" country)
- Oslo, Norway (if you're in Norway)
- Carramar, WA, Australia (if you're in Australia or New Zealand)
- Hong Kong (if you're anywhere else)
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
To arrange a return, please visit linjer.co/returns.
Partial returns for Buy 1, Get 1 40% Off promotion
When purchasing products that qualify for our Buy 1 Get 1 40% off promotion (BOGO40), the discount will be based on the lowest priced product in an applicable pair. If you choose to return one of the two products included in an applicable pair, that pair will no longer qualify for the BOGO40 promotion and your refund will be reduced with the BOGO40 discount amount.
Example: if your first product included in a qualifying pair is $40 and your second product is $30, the price you pay would be $40 + $18 (after 40% discount) = $58, and your total discount is $12. If only one product is returned, the refund will be the original price of that product reduced by the discount. I.e. If you return the product originally priced $30, your refund will be $30 - $12 = $18. If you return the product originally priced $40, your refund will be $40 - $12 = $28. If you return both products, your refund will be $58.
Exchanges
What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.
To arrange a return, please visit linjer.co/returns.