Shipping & Returns

Shipping

🌍🌱 Linjer is proud to offer Carbon-Offset Shipping, at no cost to you! 🌍🌱

Where does Linjer ship?
Linjer ships to 36 countries:

• North America: Canada, Mexico, United States
• Europe: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, United Kingdom
• Oceania: Australia, New Zealand
• Asia: Cambodia, Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan
• Middle East: United Arab Emirates

Where does Linjer ship from?
For US orders, Linjer ships from a local warehouse in Dallas, Texas. For international orders (outside the US), Linjer ships from a warehouse in Hong Kong.

How much does shipping cost?
We offer free shipping for orders above $75 USD.
Orders under $75 USD are subject to a nominal shipping fee.

Do I have to pay duties and taxes?

• Prices are inclusive of taxes for shipments destined for Europe, United Kingdom, Australia, New Zealand and Singapore.
• If sales tax doesn’t apply in the destination country, no taxes apply for your purchase.
• Duties are always paid by Linjer and end customers do not receive any bill in case of international shipment.

How long will delivery take?

• Orders are dispatched within 1 business day.
• Delivery times range from 1-12 business days depending on the destination.
• Due to the Christmas holiday period, couriers are experiencing 1-3 day delays for shipments outside the US. Please add 2-3 business days to your shipment's expected arrival time.

*For US orders placed before November 21, 2025, the expected delivery time is 5-10 business days.

All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.

Please note:

Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.

Returns

What's your return policy?

• If you're not happy for any reason, you may return eligible Linjer items within 30 days of receiving the order. Items must be unused and in original condition, including all original packaging. Please read more below about relevant costs.
• Customized products and products marked "Final sale" on the respective product page are not eligible for return.
• All returned items must meet the terms of our return policy or they will be sent back to you at your expense.
• Shipping fees are non-refundable. 
• We are offering an extended holiday return period for orders placed between November 15 and December 14, 2025 – for these orders, you will have until January 15, 2026 to initiate a return (rather than the normal 30-day window).

What's the return process?

• Australia / Canada / France / Germany / Hong Kong / Ireland / Italy / Netherlands / Singapore  / United Kingdom / United States
  We are pleased to offer two return options:
  1) Ship your return parcel (at your cost) to a designated address in your country. You will not receive a shipping label from Linjer.
  2) We create a return label for you to use for the return shipment. A flat rate of $15 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping and handling.
• Belgium / New Zealand / United Arab Emirates
  Ship your return parcel (at your cost) to a designated address in your country. You will not receive a shipping label from Linjer.
• Other European Union Countries
  Please select Germany as your return warehouse and ship your return parcel (at your cost) here.
• Elsewhere (including Norway)
  Returns must be shipped to our returns provider in Hong Kong (where import duties/taxes do not apply). The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

Exchanges

What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.

To initiate a return, please click here.