Frequently Asked Questions

HELP WITH KICKSTARTER

1. Click the green “Back this project” button.
2. Select the Individual Reward you want. Note that the currency of our Kickstarter project is Hong Kong Dollars (HKD). Exchange rate is roughly 1 USD = 7.78 HKD.
3. Select your shipping destination and click “Continue”.
4. You’ll be asked to enter payment details.
5. Click “Pledge”
You're done!

    Your card won’t be charged until the end date of our campaign (April 25)
    You will select the colour you want and confirm your shipping details after April 25. We will send you an email and invite you to fill out a survey.

    1. Click the green “Back this project” button.
    2. Select the Bundle Reward you want. Note that the currency of our Kickstarter project is Hong Kong Dollars (HKD). Exchange rate is roughly 1 USD = 7.78 HKD.
    3. Select your shipping destination and click “Continue”.
    4. You’ll be asked to enter payment details.
    5. Click “Pledge”

    You're done!

      Your card won’t be charged until the end date of our campaign (April 25)
      You will select the colours you want and confirm your shipping details after April 25. We will send you an email and invite you to fill out a survey.

      1. Look up the Hong Kong Dollar (HKD) value for the bundle you want in the Custom Bundle table. If you don’t see the bundle you want there, email us at [email protected] before pledging and we will tell you what amount to pledge.
      2. Click “Back this project” and select “Make a pledge without a reward” at the top of the list. Then CHANGE the pledge amount to the HKD value of your bundle.
      3. Click “Continue" and you’ll be asked to enter your payment details.
      4. Click “Pledge” and you’re done!

      If the sum of the items you pledged for exceeds $400 USD (~$3,112 HKD) you’ll automatically get a complimentary pouch (retail value $65 USD).

      Your card won’t be charged until the end date of our campaign (April 25)

      You will select the colours you want and confirm your shipping details after April 25. We will send you an email and invite you to fill out a survey.

      1. Visit our project page and click the blue “Manage your pledge” button.
      2. Click the blue “Change your pledge” button towards the bottom of the screen.
      3. Select the new bundle and click “Continue”.
      4. A pop up screen will appear, please click “Confirm”

      Remember, your card will only be charged on the end date of our campaign (April 25).

      1. Look up the Hong Kong Dollar (HKD) value of the bundle in the Custom Bundles table. If you don’t see the bundle you want there, email us at [email protected] before pledging and we will tell you what amount to pledge.
      2. Visit our project page, and click the blue “Manage your pledge” button.
      3. Click the blue “Change your pledge” button towards the bottom of the screen.
      4. Select “Make a pledge without a reward”. Then CHANGE the value to the HKD value of your custom bundle and click “Continue”
      5. A pop up screen will appear, please click “Confirm”.
      6. Click "Submit" and you’re done!

      If the sum of the items you pledged for exceeds $400 USD (~$3,112 HKD) you’ll automatically get a complimentary pouch (retail value $65 USD).
       

      Remember, your card will only be charged on the end date of our campaign (April 25).

      After the campaign ends, we'll send you a survey to ask you for your shipping details and your colour selections. If you're planning on moving between now and when we ship the rewards, don't worry -- we'll confirm your shipping address closer to our shipping date and you can change it then.

      Unfortunately we are not able to accommodate this.

      We have a company bank account in Hong Kong and we have linked that to our Kickstarter project. The Hong Kong Dollar is fairly stable relative to the US Dollar. $1 USD = ~$7.78 HKD

      After the campaign ends, we'll send you a survey to ask you for your shipping details and your colour selections.

      Your credit card will be charged right after the campaign ends on April 25, and it will only be charged if our campaign is fully funded.

      NEW COLLECTION ON KICKSTARTER

      The Mini and The Tulip will be made in Italy, and The Canvas Tote, The Linen Tote, The Backpack and The Briefcase will be made in China.

      We buy our vegetable-tanned leather from a tannery in Santa Croce sull'Arno in Italy.

      We buy our textiles from renowned mills in Italy -- the same ones that supply the most prestigious European luxury houses.

      Our fabrics are all treated with a water protectant to increase longevity and help keep them clean. To clean either the cotton canvas or linen, use a neutral soap and water.

      Please see the "Leather Care" page of our website for more details on how to care for vegetable-tanned leather.

      Unfortunately we're not able to personalize or monogram any bags.

      The Mini: 330g
      The Tulip Bags: 640g
      The Canvas Tote: 450g
      The Linen Tote: 650g
      The Backpack: 900g
      The Briefcase: 1100g

      The Tulip bag (all colours) has a linen lining. We don't have an official photo of this yet, but here's a photo that we took in our studio. The final bag will have a leather patch with our logo -- not seen here as this was a prototype.

      All Totes have a beige cotton twill lining. We're working on taking an official photo, but in the meantime here's an unofficial photo that we took in our studio of a prototype. The lining in the final bags will be thicker and less wrinkly than this. The two pockets each measure 20cm tall x 12.5cm wide.

      All Backpacks have a grey cotton twill lining. We're working on taking an official photo, but in the meantime here's an unofficial photo that we took in our studio of a prototype. The lining in the final bags will be thicker and less wrinkly than this. The zipper pocket at the top measures 17cm wide x 12cm tall (you can put an iPhone 7 Plus in it). The bottom slip pockets are each 14cm wide x 16cm tall.

      All Briefcases have a grey cotton twill lining. There is a padded laptop compartment on one side, and two slip pockets on the other side, each measuring 20cm tall x 12.5cm wide. We're working on taking an official photo, but you can check out the unofficial photo of pockets of The Totes, which look similar to what The Briefcase's pockets look like.