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[Popup] 30 Day Returns

30 Day Returns

What's the return policy?
If you're not happy for any reason, you may return eligible Linjer items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. 

We are offering extended holiday returns for orders placed between November 26 and December 15, 2020 -- for these orders, you will have until January 15, 2021 to initiate a return (rather than the normal 30-day window).

All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.

What's not eligible for return? We are not able to offer returns on crowdfunded itemspre-ordered items sold at a discount and/or products marked "final sale".

Shipping fees (for orders less than $75 USD, or express shipping upgrades) are not refundable.

What's the return process?
United States / United Kingdom / Hong Kong / Canada / Germany / Netherlands / France / Italy / Spain -- We are pleased to offer simple returns. Email us and we'll send you a return label to use for the return shipment. A flat rate of $15 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping, handling and restocking. 

Singapore -- We are pleased to offer convenient returns through local provider blu. You can drop off small items at one of 100+ bluPort lockers around the city. For very large items, we can help you arrange a collection at your home/office. A flat fee of $10 USD (or equivalent in SGD) per shipment will be deducted from your refund to cover return shipping, handling and restocking.

Elsewhere -- Return parcels must be sent to specific addresses depending on where you are shipping from:
- Oslo, Norway (if you're in Norway)
- Slough, England (if you're in Europe and not in a "simple returns" country or Norway)
- Carramar, WA, Australia (if you're in Australia or New Zealand)
- Hong Kong (if you're anywhere else)
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. 

To arrange a return, please email returns@linjer.co.

 

Exchanges

What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.

To arrange a return, please email returns@linjer.co.

Exchanges

What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.

To arrange a return, please email returns@linjer.co.

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